Mumtribe Website Privacy Policy
By using this Website, you agree to the terms of this Privacy Policy.
Last updated: March 2026
MumTribe Fitness Pty Ltd ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website mumtribefitness.com ("Website") or interact with our services.
1. Information We Collect
a. Information You Provide to Us
We may collect personal information you provide directly to us, including but not limited to:
Name
Email address
Phone number
Limited payment-related information where relevant (processed securely via third-party providers)
Other information you provide through forms or communications.
b. Information We Collect Automatically
When you visit our Website, we may collect certain information automatically, including:
IP address
Browser type and version
Pages visited and time spent on the site
Referring website or link
Cookies and similar tracking technologies.
c. Information from Third Parties
We may receive information about you from third parties, such as payment processors or marketing platforms.
d. Health and Sensitive Information
As a pre and post-natal fitness provider, we may collect sensitive information related to your health, including pregnancy status, postpartum recovery, injuries, or medical conditions, where you voluntarily provide this information.
This information is collected solely for the purpose of:
Supporting safe participation in our services
Tailoring programs and recommendations
Meeting our duty of care to you
We will only collect and use this information with your consent and handle it with a higher level of confidentiality in accordance with applicable privacy laws.
2. Compliance with Privacy Laws
We comply with the Australian Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR). This includes ensuring that personal information is handled in accordance with these laws, providing transparency in how data is collected, used, and stored, and respecting your rights regarding your personal information.
3. How We Use Your Information
We may use your personal information for the following purposes:
To provide and deliver our services
To keep accurate records of your interactions and participation with us
To respond to your enquiries and provide customer support
To communicate important updates about your sessions, services, or programs
To send marketing and promotional communications (with your consent)
To analyse and improve our Website and services
To comply with legal obligations and protect our rights
4. Website Forms & Enquiries
When you submit your information through our Website (such as a contact form, enquiry, or waitlist), we may use your details to:
Respond to your enquiry
Provide relevant information about our services
Send updates where you have opted in to receive communications
Submitting your information through our Website does not automatically create a booking or membership.
5. In-Person Services
Where you attend MumTribe Fitness in person, your personal information may also be used to:
Manage class attendance and bookings
Ensure a safe training environment
Respond to incidents, injuries, or emergencies
Communicate important updates relating to your participation
6. Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties in the following circumstances:
Service providers assisting us with website hosting, payment processing, or email marketing.
Legal or regulatory authorities if required by law.
Business transfers, such as mergers or acquisitions.
7. Emergency & Safety Disclosure
In the event of an emergency or where there is a serious risk to your health or safety, we may use or disclose your personal information where reasonably necessary to assist emergency services or relevant medical professionals.
8. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings.
We may also use third-party tools (such as analytics or advertising platforms) that utilise cookies to help us understand user behaviour and improve our marketing.
9. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
11. Data Breaches
We take reasonable steps to protect your personal information and only work with trusted third-party providers that implement appropriate security measures.
Some personal information may be stored and processed through third-party platforms (such as Glofox, Stripe, and Mailchimp), which maintain their own security systems and protocols.
In the event of a data breach involving your personal information, we will:
Work with the relevant third-party provider to investigate and contain the breach
Assess the risk of harm
Notify affected individuals where required
Comply with our obligations under applicable privacy laws
12. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access: Request a copy of your personal data.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request the deletion of your data.
Objection: Object to certain data processing activities.
Withdrawal of Consent: Withdraw your consent where applicable.
To exercise your rights, please contact us at contactus@mumtribefitness.com
13. Children’s Information
Where children attend the facility with a parent or guardian, we do not intentionally collect personal information about children unless it is provided by the parent or guardian and is reasonably necessary for safety or service-related purposes.
Parents and guardians remain responsible for supervising their children at all times.
14. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.
15. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with the "Effective Date" updated accordingly.
16. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
MumTribe Fitness Pty Ltd
VIC, AU